Grievance Redressal Mechanism

We are duty bound to provide fair treatment to our Consumer and Consumer grievances.

“Grievance” means any issue related to the product/service which has been availed by the consumer from the Brandsby1111.com Platform and consumer is seeking resolution for the same. In case of any query or complaint the Consumer can approach us and reach out to us through "Contact us" tab available on our platform.

If your query /complaint is not resolved and needs to be escalated. The customer may contact our Grievance Officer. Here are the details for Grievance Officer:

Grievance Officer

Name              :           Mr. Akhil

Designation    :           Manager

Address                      Nirvana Retails, Shop no. 2, 49, GG-3 Vikas Puri,  New Delhi - 110018

Contact us      :           brandsby1111@gmail.com

Phone              :           +91-9999770400

Time                :           Monday to Friday 11:00AM to 06:00PM

Grievance Officer shall take all the best endeavors to resolve the grievance as expeditiously within the timeline as prescribed in the applicable laws.